Customer Service Operator – Walsall – Temporary to permanent – £15.97 per hour - Hybrid
We’re seeking a Customer Service Operator to support our client’s busy site investigation team based in Walsall. This hands-on role is ideal for someone highly organised, confident on the phone, and eager to learn within a technical environment.
As a Customer Service Operator, you’ll play a key role in ensuring client instructions are actioned efficiently and all enquiries are handled with professionalism. Full training is provided for key systems and report checks.
Key Responsibilities:
• Manage incoming instructions from multiple clients regarding site investigations
• Accurately input details into the Simplifi system, noting all special requirements
• Direct emails to appropriate personnel and monitor for timely responses
• Send completed reports to clients and assist with report preparation
• Chase clients for missing information and ensure follow-up is logged
• Maintain weekly logs of poor instructions for management review
• Answer inbound enquiries and make outbound calls professionally
• Keep your line manager updated on instruction quality and client feedback
Requirements / Qualifications:
• Strong written and verbal communication skills
• Good IT literacy and comfort with office software
• High attention to detail and a methodical approach
• Positive “can-do” attitude with willingness to learn
• Able to work independently and as part of a team
• Motivated and proactive with a desire to grow within the role
• Capable of building strong internal and external relationships
• Able to adapt to fluctuating workloads and priorities
Salary:
£15.97 per hour
Location:
Walsall, WS2 9JS
If you're interested, email Tyler@rhinorecruitment.com or click Apply.