Service Operations Manager, Jobs

Service Operations Manager - Wolverhampton

Date Posted: Monday 28 April 2025

, Ref: 1714

Service Operations Manager – Full-Time

Location: Field/Home Based (travel to Walsall and Preston) Salary: £45,000 base + £6,000 car allowance + mileage + bonus scheme

Lead a high-performing field team in drainage and water services. Be the driving force behind efficient operations and top-tier service delivery.

 

Requirements:

- Applications accepted from UK Mainland only

- IOSH Managing Health and Safety (mandatory)

- Minimum 10 years' experience in the drainage and water supply industry

- Minimum 5 years managing a remote workforce

- Proven expertise in site-based operational decision-making

- Full working knowledge of Eviid Pro and its application to underground service operations

- Deep knowledge of off-mains systems and all relevant regulations

- Strong understanding of building and environmental regulations

- Skilled in investigation and repair of drainage and water supply systems (domestic and commercial)

 

Main Responsibilities:

- Deliver exceptional service to internal and external customers through direct labour operations

- Report to the Head of Operations

- Be a point of contact for field staff and sub-contractors

- Oversee daily job scheduling, compliance, and first-time resolution targets

- Train and audit both direct labour and sub-contractor networks

- Monitor vehicle and equipment compliance with H&S standards

- Ensure accurate timesheet approval and productive overtime

- Maintain and order tools, materials, PPE and equipment

- Travel to sites to support training, audits, and resolve complaints

- Participate in the on-call duty manager rota (1 week in every 5)

- Manage budgetary targets for field teams and direct labour performance

 

 What’s in It for You?:

- £45,000 base salary + £6,000 car allowance

- Discretionary bonus scheme

- 33 days holiday (including public/bank holidays)

- Premier Inn card and full travel expenses covered

- A varied and rewarding role with genuine autonomy

- Work from home flexibility with field-based leadership