Assistants Services Co-Ordinator (Maternity Leave Cover) - Caerphilly

Assistant Services Co-Ordinator – Maternity Cover

Rhino Recruitment are currently looking for an Assistant Services Co-Ordinator to join a busy fire safety services team in South Wales, providing administrative support, coordinating engineer schedules and dealing with client queries.

The successful candidate will join a stand out fire protection company who deliver expert services across mechanical fire protection, including but not limited to fire extinguishers, kitchen fire suppression systems, gaseous fire suppression systems & dry risers. As well as, fire detection, fire alarm systems, passive fire protection, and risk assessments, all in line with national fire safety standards.

Location: South Wales

Salary: £26,000 per annum

Duration: Fixed-term maternity cover

Hours: Full-time (37.5 per week)

Duties:

• Coordinating field service visits and reactive call-outs.

• Managing engineers’ calendars and schedules using service management software.

• Managing specific key accounts and maintaining strong client relationships.

• Liaising with clients, project managers, contracts managers and subcontractors.

• Answering telephone calls, handling client queries and ensuring requests are dealt with promptly.

• Providing administrative support for service contracts, small works and projects.

• Attending client contract review meetings when required.

• Updating and maintaining databases and service management systems.

• Supporting the implementation of field service management software.

• Working with internal departments, including sales and technical teams, to ensure a smooth service.

• Following company procedures, health and safety requirements and quality standards.

Requirements:

• Previous experience in service co-ordination.

• Good knowledge of Microsoft Office.

• Experience using databases and service management systems, with the ability to learn bespoke software.

• Understanding of SLAs and KPIs.

• Strong communication and customer service skills.

• Ability to build and maintain relationships with clients, subcontractors and colleagues.

• Able to prioritise workloads, work under pressure and manage changing demands.

• Organised, methodical and professional, with a flexible approach to work.

Benefits:

• Stakeholder pension scheme.

• Wellness programme.

• Free parking.

Apply:

If you have previous service co-ordination experience and are looking for your next opportunity, please get in touch.

Email: shaun@rhinorecruitment.com

Phone: 07852 746993