Community Administrator/Receptionist
Location: Cardiff
Employment Type: Full-time (Monday to Friday)
Reporting to: Office Manager
Salary: £27,500
About the Role
We are looking for a friendly, organised, and proactive Community Administrator / Receptionist to be the welcoming face of our Cardiff workspace. This is a varied role that combines front-of-house reception, community engagement, and administrative support to ensure our members, visitors, and team receive an exceptional experience every day.
The successful candidate will thrive in a fast-paced environment, enjoy building relationships, and take pride in creating a professional, welcoming, and well-organised workplace.
Key Responsibilities
Reception & Front of House
- Welcome members, visitors, and guests in a warm and professional manner
- Manage incoming calls, emails, and general enquiries
- Handle visitor sign-in procedures and maintain security protocols
- Receive and distribute post and deliveries
- Ensure reception and communal areas remain tidy, presentable, and fully stocked
Community Support
- Build positive relationships with members and visitors
- Support the onboarding of new members, including workspace orientation
- Assist with organising community events, networking sessions, and wellbeing activities
- Promote a positive and inclusive community atmosphere
- Respond promptly to member requests and escalate issues where appropriate
Administration
- Provide administrative support to the Office Manager and wider team
- Maintain accurate records and databases
- Assist with meeting room bookings and workspace management
- Prepare documents, reports, and correspondence as required
Facilities Support
- Carry out regular checks of communal areas
- Report maintenance issues and liaise with contractors
- Assist with health and safety compliance and workplace inspection
- Help ensure meeting rooms and shared facilities are ready for use
Person Specification
Essential Skills & Experience
- Excellent communication and interpersonal skills
- Strong organisational and time management abilities
- Confident using Microsoft Office (Outlook, Word, Excel, Teams)
- Ability to prioritise multiple tasks and work independently
- Professional appearance and positive attitude
- High level of attention to detail
- Posting and participating in social media marketing
Desirable
- Experience working within a serviced office, coworking, or commercial property environment
- Experience using CRM or workspace management software
- First Aid or Health & Safety awareness
- Experience organising events or community activities
Personal Attributes
- Friendly and approachable
- Highly organised and dependable
- Solution-focused with a proactive mindset
- Confident communicating with people at all levels
- Flexible and adaptable
- Calm under pressure
- Team player with a willingness to support colleagues
What We Offer
- A welcoming and supportive team environment
- Opportunities for training and professional development
- Varied and engaging day-to-day work
- The chance to help shape a thriving professional community
- Employee wellbeing initiatives
- Annual leave entitlement plus public holidays (subject to company policy)
Working Hours
- Monday to Friday
- Standard office hours are 9:00-17:00 with a 1 hour lunch break
- Occasional flexibility may be required to support community events